Shipping policy
RICALOUX — Shipping Policy
Last updated: July 2026
1. Order Processing Time
Please note: Orders are not processed on weekends or holidays.
2. Shipping Times
We ship worldwide. Estimated delivery times after dispatch:
- United States: 7–15 business days
- United Kingdom / Europe: 10–20 business days
- Canada / Australia: 10–20 business days
- Rest of World: 15–30 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and the products ordered. Some products may include free shipping, depending on promotions or product type.
4. Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
5. Incorrect Address Policy
Please ensure your shipping address is correct at checkout. RICALOUX is not responsible for:
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Incorrect or incomplete addresses
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Failed deliveries due to customer error
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Re‑shipping fees for returned packages
If you entered the wrong address, contact us immediately at ricaloux@ra-globalventures.com.
6. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please:
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Contact us at ricaloux@ra-globalventures.com
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We will open an investigation with the carrier
7. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the buyer's responsibility and are not included in our prices or shipping costs.
RICALOUX is not responsible for delays caused by customs.
8. Returns & Exchanges
To start a return, please contact us at ricaloux@ra-globalventures.com. We will provide the return address and instructions. Do not send items back without contacting us first.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
9. Contact Information
If you have any questions about shipping, contact us:
RICALOUX (RA Global Ventures LLC) Email: ricaloux@ra-globalventures.com Phone: 863‑406‑8717 Address: Provided upon request for legal or return purposes.