Frequently Asked Questions

Shipping

How long does shipping take?

Orders are processed within 1-3 business days. Standard shipping typically takes 7-20 business days depending on your location. Express shipping options are available at checkout.

Do you ship internationally?

Yes! We ship to the US and many international destinations. Shipping times and rates vary by location and will be calculated at checkout.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for most items. Items must be unused and in their original packaging. Please note that wigs and hair products are final sale and cannot be returned for hygiene reasons.

Is there a restocking fee?

A restocking fee may apply to returned items. Please review our full Return Policy for details.

How do I start a return?

Contact us through our Contact page with your order number and reason for return. Our team will guide you through the process.

Orders

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. After that, orders may already be in processing and cannot be changed. Please contact us immediately if you need to make changes.

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and Amazon Pay for a fast and secure checkout experience.

Products

Are your products authentic?

Yes, all products sold on RICALOUX are sourced from trusted suppliers and meet our quality standards.

How do I find the right size?

Each product page includes sizing information where applicable. If you have questions about a specific item, feel free to contact us.